Account Missing Credits (Multiple Login Options)

Introduction:

If you're experiencing missing credits in your account, this article aims to help you understand potential reasons and guide you through resolving this issue. We'll explain how having multiple accounts due to the "Login with Google," Email/password combination, and "Continue with Discord" options might affect your credits balance.

Scenario:

Stability AI's Product Suite offers three convenient login options: "Login with Google," Email/password combination, and "Continue with Discord." Some users might inadvertently create two or more separate accounts using these different login methods, leading to confusion about credits balances.

Understanding Multiple Accounts:

When you use different login methods, such as Google, Email/password combination, or Discord, it's possible to unintentionally create separate accounts. Here's how to check if you have multiple accounts:

1. Visit the Stability AI product's website you're using.

2. Click on "Login" in the top-right corner.

3. If you see "Continue with Google," "Continue with Email," or "Continue with Discord," you might have created accounts using one or more of these options.

4. To confirm, log out of any currently logged in accounts on your devices and clear your browser's cache and cookies.

Checking Your Accounts:

To ensure you're logged into the correct account and view your credits balance:

1. Using the login method you prefer (Google, Email/password, or Discord), log in to Stability AI's products.

2. Navigate to your account settings by clicking on your profile icon in the top-right corner and selecting "Settings."

3. Review your account information, including your registered email address and the balance of credits.

Logging In and Out:

To switch between accounts or ensure you're logged into the correct account:

1. Log out of your current session by clicking on your profile icon and selecting "Log Out."

2. Clear your browser's cache and cookies.

3. Use the desired login method (Google, Email/password, or Discord) to log back in.

If you still can't locate your credits or believe there's an issue with your accounts, please reach out to Stability AI's support team for further assistance. We're here to help!

Conclusion:

Understanding how multiple accounts created through different login methods can affect your credits balance is crucial for resolving any confusion. By checking your login methods and ensuring you're logged into the correct account, you'll be able to access and manage your credits effectively.